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METHOD:PUBLISH
UID:a5579cde-00cc-4115-ac48-8de273991e0d
X-WR-CALDESC:When working in a client-facing role\, it is inevitable that w
 e encounter frustrated\, angry\, or dissatisfied people. These interaction
 s can range from uncomfortable to frightening. Without the skills and conf
 idence to handle these situations\, we run the risk of damaging our relati
 onships with others and contributing to our own emotional exhaustion.\n\nV
 erbal de-escalation is a set of practical skills that can lead to a safer\
 , calmer workplace. This training provides foundational skills in de-escal
 ating emotional and behavioral agitation.\n\nParticipants will: \n1. Ident
 ify the psychological & behavioral aspects of emotional escalation\n2. Ide
 ntify common challenges of verbal de-escalation and learn strategies to ov
 ercome them\n3. Learn to recognize and manage your own heightened emotions
 \n
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X-WR-TIMEZONE:America/Chicago
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DTSTART:20251102T020000
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RDATE:20261101T020000
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DTSTART:20260308T020000
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RDATE:20270314T020000
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BEGIN:VEVENT
UID:70d91929-09c4-4a9d-843e-48b2bede3cb4
DTSTAMP:20260525T070938Z
DESCRIPTION:When working in a client-facing role\, it is inevitable that we
  encounter frustrated\, angry\, or dissatisfied people. These interactions
  can range from uncomfortable to frightening. Without the skills and confi
 dence to handle these situations\, we run the risk of damaging our relatio
 nships with others and contributing to our own emotional exhaustion.\n\nVe
 rbal de-escalation is a set of practical skills that can lead to a safer\,
  calmer workplace. This training provides foundational skills in de-escala
 ting emotional and behavioral agitation.\n\nParticipants will: \n1. Identi
 fy the psychological & behavioral aspects of emotional escalation\n2. Iden
 tify common challenges of verbal de-escalation and learn strategies to ove
 rcome them\n3. Learn to recognize and manage your own heightened emotions
 \n
DTSTART;TZID=America/Chicago:20260310T110000
DTEND;TZID=America/Chicago:20260310T123000
LOCATION:https://us02web.zoom.us/webinar/register/WN_duxKArEHTUKWIWMwNv-zuw
 #/registration
SUMMARY:Verbal De-escalation: Foundational Skills in Effectively Managing E
 motional Escalation
END:VEVENT
END:VCALENDAR